Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What is Total Assist?

Total Assist is our 24/7 call centre service dedicated to helping you with any road accidents or breakdowns across Malaysia. With Total Assist, you can request services such as Battery Replacements, Fuel Delivery, Tyre Replacement, Jump Start Assistance, Ambulance Assistance and Towing services. If you are planning to make a claim, we can also provide a free towing service to one of our Authorised Panel Workshops who will continue to assist you after.     

However, please note that we do not cover cases of vehicles not in a towable condition and the additional cost incurred due to request of equipment (e.g. Baby Tyre, Basement Towing, GoJack, Portable Jack / Dolly). This will have to be borne by you. 

Recent FAQ

Can a family member enquire or make changes to my car insurance policy?

No, they cannot. Unless they are listed on your policy, they cannot request for changes on...

What will happen to my No Claim Discount (NCD) after Liberalisation?

The NCD structure will stay the same. You are still entitled to your NCD and can transfer from one insurer or...

Motor Claims – General

What will happen to my NCD entitlement if I make an own damage claim?

Your NCD entitlement will be forfeited or drop to zero if you make an own damage claim...