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Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What do I do if I want to cancel my motor policy?

Usually, you can cancel your policy by phone, but please ask for confirmation and written notice to prevent any extra fees or issues in the future. Call us, ask about our cancellation requirements, and let us know you want to cancel your motor policy.

Some companies offer a prorated refund on paid up premiums and a few will charge a fee for cancellations. If you have a car loan, you may need to tell your bank or the owner of your loan that you are switching policies. Cancel automatic payments so your insurer stops automatically withdrawing your premium while your cancellation is processed. You can also cancel payments from your account just to be safe.

Have your new insurance ready if you intend to continue driving your car in order to avoid a lapse in coverage.

Recent FAQ

What do I do if I have forgotten my username and/or password?

Through our mobile app...

Can I transfer my NCD from one vehicle to another?

Yes, you can. This typically happens when you have sold your old vehicle and want to transfer your NCD to your new one...

Is there any catch?

No, there isn’t! All customers, existing or new, can receive this reward after renewing/purchasing your P&O motor insurance policy.