Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What do I do if I want to cancel my motor policy?

Usually, you can cancel your policy by phone, but please ask for confirmation and written notice to prevent any extra fees or issues in the future. Call us, ask about our cancellation requirements, and let us know you want to cancel your motor policy.

Some companies offer a prorated refund on paid up premiums and a few will charge a fee for cancellations. If you have a car loan, you may need to tell your bank or the owner of your loan that you are switching policies. Cancel automatic payments so your insurer stops automatically withdrawing your premium while your cancellation is processed. You can also cancel payments from your account just to be safe.

Have your new insurance ready if you intend to continue driving your car in order to avoid a lapse in coverage.

Recent FAQ

Document Checklist

What are the basic documents required for my claim?

The basic documentary requirements that must be submitted within a reasonable time are as follows...

If I choose to make a claim directly with my insurer, will Total Assist be able to guide me?

Yes, our Total Assist call centre is ready to answer any questions on making a claim...

What does the Liberalisation of Motor Insurance mean?

This means that the price of motor insurance products that will no longer be based on the Motor Tariff. Instead...