Frequently Asked Questions
We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.
We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.
If your claim has been denied, you are entitled to an explanation by your insurance company. Should you find grounds to appeal this decision, you can try submitting additional documents to support your case.
Otherwise, you can take the following steps:
If your claim amount is within RM250,000.00, you can write to the Ombudsman for Financial Services (OFS) within six months from the date of our decision.
For claims exceeding the monetary limit mentioned above, you may write to Bank Negara Malaysia Telelink at the following email address: bnmtelelink@bnm.gov.my or at the following address:
Laman Informasi Nasihat dan Khidmat (LINK)
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur
Tel: 1-300-88-5465 (1-300-88-LINK)