Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Is it compulsory to fill up the bank account details on the claims form? If I do not want to do so, how will I be paid?

We highly encourage doing so for e-Payment, as it is the fastest, easiest and safest mode of payment. If you do not want to do so, you should notify us in writing to indicate that payment to you should be made in the form of cheques.

Recent FAQ

Can a non-member use the tow service?

Yes, however, there will be additional charges. For more information on...

Can I call Total Assist if I have a problem with my car such as a flat tyre or dead battery?

Yes, just select the 9^th option (Towing, Breakdown or Accident Total Assist) when you give us a call...

What is Commercial Vehicle Third Party Insurance?

Our Third Party Insurance pays for the damage to third parties’ vehicle or property, when there is an accident, and...