Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – General

How would my NCD be affected if I make a claim?

  • If you make an Own Damage claim, Windscreen claim, Theft claim or a third party has made a claim against your policy, your No Claims Discount (NCD) is typically reduced to zero.
  • However, if you have purchased extra cover i.e. Windscreen/Tinting (Endorsement 89) or NCD relief (Endorsement 111) your NCD will either not be affected or you will be compensated an amount equal to your current entitlement shown in your policy upon renewal.
  • For Theft claims, your NCD will be forfeited regardless of any additional cover purchased.
  • If you are making a No-Fault Own Damage claim, you will not lose your NCD entitlement.

Recent FAQ

When is your hotline open?

Our hotline (1800-88-2121) for Total Assist is available 24/7...

Motor Claims – General

What are the claim options available in the motor policy?

  • Own Damage Claim
  • Own Damage Not at Fault (OD-KFK Claim)
  • Windscreen Claim
  • Theft Claim
  • Third Party Property Damage Claim
  • Third Party Bodily...

What are the additional coverages offered with PrOrumah?

There are four (4) additional coverages offered with PrOrumah, which you can choose from to add to your premium at an additional cost...