Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – General

What will P&O Insurance do when they receive my claim?

We will acknowledge your claim and liaise with the relevant parties i.e. you/your driver, adjuster and the police on the investigation. Our contact details are available on our letter of request or acknowledgement for you to follow the progress of your claim. Our aim is to settle your claim as quickly and fairly as possible. However, delays may occur where we need to contact you for additional information, or where a claim is more complicated.

If you need to check on the progress of your claim do not hesitate to contact us at 1-800-88-2121.

Recent FAQ

What happens if I exceed the distance in the plan I have chosen?

If you exceed the distance you’ve been given, don’t worry. An extra 500km...

What happens to my payment if I pass away before the insurer has paid my claim’s proceeds and my bank accounts have been frozen?

All payment due to a policyholder will go to the administrators of their estate and...

What are the benefits of the Liberalisation of the Motor Tariff?

Some benefits include...