Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What if I cannot afford to pay the excess?

If you are unable to pay the excess, your insurer may refuse your claim or deduct the amount from what they pay towards the repairs.

Our Fire Insurance covers the loss or damage to your building or property when damaged by fire, lightning, or domestic explosions...

This covers the repair or replacement costs of your windscreen, windows, sunroof and tinted film from...

For private cars, claims will not cover repairs done at non-panel workshops. Your vehicle must be sent to one of our panel workshops or...