Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – Own Damage Not At Fault (ODN /OD-KFK)

What are the conditions for an ODN claim?

Your entitlement for an ODN claim is that you are not at fault in the accident. The determination of fault shall be at our discretion based on the documentary evidence.

Any policyholder can make an ODN claim provided that:

Third party vehicle is insured and identifiable.
Third party vehicle is NOT a vehicle used for carrying of passengers for hire or rewards (e.g. taxies, public buses, etc).
Third Party vehicle is NOT a vehicle insured by a non-Malaysian insurer.
No bodily injury claim is involved.

Recent FAQ

Do I still get my commission rebate of 10% if I use the POI2U website or app to buy the policy?

Yes, you do...

When will the funds be credited into my account?

Payment will be made into your bank account by your insurance company as soon as your claim is approved...

Motor Claims – General

What will happen to my NCD entitlement if I make an own damage claim?

Your NCD entitlement will be forfeited or drop to zero if you make an own damage claim...