Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What does the Liberalisation of Motor Insurance mean?

This means that the price of motor insurance products that will no longer be based on the Motor Tariff. Instead, prices are determined by individual insurers and takaful operators, allowing customers to enjoy a wider choice of motor insurance products at more competitive prices.

Insurers and takaful operators can also charge premiums better suited to the individual buying them as well. With cover more reflective of the risk profile of their holders, insurers can create a better framework of policies going forward.

Recent FAQ

How do I redeem my reward?

Once you have received the email/SMS containing your reward, go to the TNG eWallet app on your phone. Then ...

Motor Claims – Theft

In the event of a theft, how long do I have to wait for my claim?

A theft claim may take around 6 or more months to process depending on the complexity of the investigation...

I have unused mileage; can I downgrade my plan or receive a refund?

No, you cannot downgrade your plan. You will not receive a refund or be able to carry your unused mileage to a new plan either...