Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – Theft

In the event of a theft, how long do I have to wait for my claim?

A theft claim may take around 6 or more months to process depending on the complexity of the investigation. However, in most cases, claims are settled as soon as the investigation is finalised without any irregularities.

Recent FAQ

What is Personal Accident (Continental Scheme) Insurance?

Our Personal Accidental Continental Scheme Insurance covers injury, disablement, and death by violent, accidental, or external means...

If I need an ambulance, can Total Assist help me?

Yes, we can. However, we recommend contacting MERS 999 if you are dealing with an emergency and...

Can I check the rewards I have redeemed?

You can view this on your Home screen after you have logged in...