Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – Theft

In the event of a theft, how long do I have to wait for my claim?

A theft claim may take around 6 or more months to process depending on the complexity of the investigation. However, in most cases, claims are settled as soon as the investigation is finalised without any irregularities.

Recent FAQ

What is Money in Transit Insurance?

Our Money in Transit Insurance covers loss of your money while in transit and in the premises...

Motor Claims – Own Damage (OD)

What are the advantages of taking my car to a panel workshop?

If you select a workshop from our panel list, you’ll get better quality control on repairs and...

Can a non-member use the tow service?

Yes, however, there will be additional charges. For more information on...