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Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

How do I redeem my reward?

Once you have received the email/SMS containing your reward, go to the TNG eWallet app on your phone. Then:

  1. Click on ‘+ Reload’ on the home screen.
  2. Click on ‘eWallet Balance’ from the pop-up screen that appears below.
  3. Click on ‘TNG eWallet Reload Pin’ at the bottom of the next screen.
  4. Key in your TNG eWallet PIN sent to you in your gift email/SMS (also used for registration).
  5. Click on ‘Reload Now’ to enjoy your reward!

Recent FAQ

What is Legal Liability of Passengers for Negligent Acts (L.L.o.P) cover?

This protects you against a third-party claim for damages from the negligence...

How will insurance premiums be priced from 1 July 2017 onwards?

Effective 1 July 2017, under the liberalised environment, more risk factors...

What do I have to do to receive my payment through e-Payment?

You must indicate that you want to receive your payment through e-payment in your claims form or notify...