Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

How do I redeem my reward?

Once you have received the email/SMS containing your reward, go to the TNG eWallet app on your phone. Then:

Click on ‘+ Reload’ on the home screen.
Click on ‘eWallet Balance’ from the pop-up screen that appears below.
Click on ‘TNG eWallet Reload Pin’ at the bottom of the next screen.
Key in your TNG eWallet PIN sent to you in your gift email/SMS (also used for registration).
Click on ‘Reload Now’ to enjoy your reward!

Please contact our customer service at 1-800-88-2121. We are available...

Insurance premiums are based on risk characteristics. The higher the potential risk, the higher the premium and vice-versa...

Yes, you can. However, you should try to ensure you top up prior to exceeding the limits...