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Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – Own Damage (OD)

I want to arrange my own towing and repair at a friend’s workshop. How can I make a claim?

For private cars, claims will not cover repairs done at non-panel workshops. Your vehicle must be sent to one of our panel workshops or an authorized Franchise for repairs and to make a claim with us. Below is a list of where of our panel workshops are located:

  • Kuala Lumpur
  • Selangor
  • Penang
  • Johor Bahru
  • Melaka
  • Kelantan
  • Pahang
  • Negeri Sembilan
  • Perak
  • Kedah
  • Perlis
  • Terengganu

For more information about our panel workshops, click here.

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