Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What services do Total Assist offer?

Total Assist will:

  • Immediately connect you with a road assistance provider appointed by your insurer.
  • Guide you in obtaining towing services as well as basic roadside assistance from approved workshops.
  • Provide information and answers to common questions you may have when making a claim.

Recent FAQ

Is there an age limit for purchasing insurance?

Yes, there is. You must be 16 and above for motorcycles and 18 and above for...

How do I download the POI2U mobile application?

For iPhone users, please click here to download it from the App store...

Can I cancel my PrOtravel Annual Trip policy?

You can cancel your annual policy by giving us written notice...