Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What services do Total Assist offer?

Total Assist will:

Immediately connect you with a road assistance provider appointed by your insurer.
Guide you in obtaining towing services as well as basic roadside assistance from approved workshops.
Provide information and answers to common questions you may have when making a claim.

If you are unable to pay the excess, your insurer may refuse your claim or...

You can purchase our insurance policies online through our POI2U website or the POI2U mobile app...

Our Machinery and Equipment Insurance covers the loss or damage to your immobile equipment (e.g. computers and printers)...