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Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What is the eligibility criteria to join PrOrewards?

You should be:

  • A customer of Pacific & Orient Insurance Co. Berhad who is Malaysian or residing in Malaysia.
  • Not an active insurance agent.
  • Already be an existing Pacific & Orient Insurance Motor Policy Holder (for Private Car or Motorcycle)

Recent FAQ

Document Checklist

What should I do if my claim is rejected?

If your claim has been denied, you are entitled to an explanation by your insurance company. Should you find grounds to appeal this decision...

Do I need to provide my bank account information for each of my policies?

If you want all your payments to be paid into the same account, you should inform your insurance company of this when submitting...

What is the Sum Insured?

The Sum Insured is the maximum amount a vehicle can be insured for according to its...

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