Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What will happen to funds that cannot be credited into my account?

If funds cannot be credited into your bank account due to an error in the information you have provided, or if your account provided is inactive or closed, your insurance company will contact you to reconfirm your details.

To avoid, this, make sure the information you have provided is correct. Otherwise, your insurance company will arrange a cheque to remit your payment to you.

Recent FAQ

Motor Claims – Own Damage Not At Fault (ODN /OD-KFK)

What are the conditions for an ODN claim?

Your entitlement for an ODN claim is that you are not at fault in the accident. The determination of fault shall be at our...

Document Checklist

I am not at fault and the third party did not lodge a police report, how can I file a claim?

You will have to file an Own Damage claim initially against your own policy as you have not fulfilled the criteria of an ODN claim...

Am I still entitled to the reward if my friends and family buy products through your counter directly?

No. You can only receive your reward if your friends and family purchase a Pacific & Orient Insurance Motor product...