Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Why do I have to pay an Excess?

Mostly to eliminate minor and/or smaller claims. Too many small claims without an excess would increase premiums for customers and costs for insurance companies.

We also hope to encourage drivers to be safer on the roads by adding this charge.

Recent FAQ

Is there anything that will not be covered under this policy?

Yes, there are a few. The major exclusions are...

Will I be notified when the insurance company has made a payment?

Yes, you will. An email or letter will be sent to you once your claim has been approved and payment has been made...

Motor Claims – General

What are the claim options available in the motor policy?

Own Damage Claim
Own Damage Not at Fault (OD-KFK Claim)
Windscreen Claim
Theft Claim
Third Party Property Damage Claim
Third Party Bodily...