Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What should I do if my vehicle is stolen?

You should lodge a police report within 24 hours, then contact us at 1-800-88-2121 (Select Option 7) to inform us of the loss. 

Recent FAQ

What does Total Assist cover for Cars?

As part of your Comprehensive and PrOmilej* insurance coverage with us, we offer...

Why do I have to pay an Excess?

Mostly to eliminate minor and/or smaller claims. Too many small claims without...

Motor Claims – General

What if I am not satisfied with the action taken on the progress of my claim?

We welcome your views on any aspect of our service and if we fail to meet your expectations...