Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What is Credit Shortfall Motorcycle Insurance?

Our Credit Shortfall Insurance covers the difference between your insured sum or the market value of your motorcycle and your loan if it has been lost or stolen. This policy can be renewed yearly if your motorcycle is still under hire-purchase and insured under our comprehensive policy.

Coverage descriptions are brief and subject to the terms, conditions, limitations and exclusions. Click here for more information on our Credit Shortfall Motorcycle policy.

Recent FAQ

What will Total Assist do after I have made a report?

After you have lodged a police report, your vehicle will be towed to one of our Authorised Panel Workshops where...

Market knowledge about insurance is very low in Malaysia. How will this Liberalisation help Malaysians make informed decisions?

Although consumers will be more empowered, they can still...

Motor Claims – Own Damage Not At Fault (ODN /OD-KFK)

What are the conditions for an ODN claim?

Your entitlement for an ODN claim is that you are not at fault in the accident. The determination of fault shall be at our...