Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – Own Damage (OD)

What should I do if I am involved in an accident?

Stay calm and lodge a police report within 24 hours, as is required by law. Then, you may call our hotline (1-800-88-2121) for further assistance on the panel repairers if you are unsure of our panel repairers.

You may also note down the personal particulars of the other driver(s) e.g. name, contact number, make/model and registration numbers(s) of the other vehicle(s) involved in the accident, the name of the street/road, registration number of tow truck(s) and the Company’s name of the tow truck operators (if any), sketch a scene of the accident with the position of the vehicles involved and snap photographs on the damages of all vehicles involved (if the situation permits).

Recent FAQ

When was the implementation of the Liberalisation of Motor Tariffs?

First introduced on 1st July 2016, insurers and takaful operators were given the flexibility to offer new motor products...

What is PrOrumah? What is the difference between this and a normal P&O Houseowner or Householder policy?

Essentially, PrOrumah is a combination of both our Houseowner and Householder policies at 30% cheaper. It protects your house and/or its...

How do I know what is the sum insured for my property?

We have provided a Sum Insured calculator for you to determine this in your quotation on the POI2U app or website screen...