Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What happens if I exceed the distance in the plan I have chosen?

If you exceed the distance you’ve been given, don’t worry. An extra 500km is given to you before the end of your policy.

If you have exceeded both your allocated distance and the additional 500km, your vehicle will no longer be covered for any loss, damage or other optional benefits. However, third-party cover remains unaffected.

You should top-up your plan before you exceed your limit. This will ensure you and your vehicle are fully protected on the road.

Recent FAQ

I have been blacklisted by the Bank/declared bankrupt and am unable to open a bank account. How do I get paid?

Your claims can still be settled through a cash cheque. You can also provide a spouse/relative’s bank account details...

What are the types of rewards?

Currently we are giving out TnG e-wallet funds worth...

Motor Claims – General

What are the claim options available in the motor policy?

Own Damage Claim
Own Damage Not at Fault (OD-KFK Claim)
Windscreen Claim
Theft Claim
Third Party Property Damage Claim
Third Party Bodily...