Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Do I have to pay an excess if my car has been stolen?

Yes, you still do. But you will only need to pay your basic excess.

Yes, you do. However, you may be subject to an additional excess (Compulsory Excess) of...

Once you have received the email/SMS containing your reward, go to the TNG eWallet app on your phone. Then ...

You should contact us within 7 days of the date of accident/loss if you are not physically disabled...