Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What will Total Assist do after I have made a report?

After you have lodged a police report, your vehicle will be towed to one of our Authorised Panel Workshops where they will assist you in making a claim.

If you are not making a claim, you may find yourself facing a claim from the other party involved- when this happens, please call us (and select option 7 – Insurance Claims) for assistance and advice.

Do note that if you have received any notice of any claim, demand for settlement or legal correspondence, please forward the documents to us immediately so that we may deal with it.

Recent FAQ

What is Marine Cargo Insurance?

Our Marine Cargo Insurance covers the loss or damage to goods shipped by land, sea, or...

When will I receive my rewards?

You will be sent your reward by email 1 day after a successful referral. If their policy’s effective date starts later than...

Do I still get my commission rebate of 10% if I use the POI2U website or app to buy the policy?

Yes, you do...