Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What is Credit Shortfall Private Car Insurance?

Our Credit Shortfall Insurance covers the difference between your insured sum or the market value of your car and your loan if it has been lost or stolen. This policy can be renewed yearly if your car is still under hire-purchase and insured under our comprehensive policy.

Coverage descriptions are brief and subject to the terms, conditions, limitations and exclusions. Click here for more information on our Credit Shortfall Private Car policy.

Recent FAQ

What is Machinery Breakdown (Loss of Profit)?

Our Machinery Loss of Profit Insurance covers the actual loss of gross profits sustained as a result of business interruption caused...

What is Personal Accident PLUS Insurance?

Our personal Accident Plus Insurance covers injury, disablement, and death by violent, accidental, or external means...

Can I cancel my PrOtravel Single Trip policy?

No cancellations are allowed for the single trip policy...