Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – Windscreen

If my windscreen is insured and I am involved in an accident, can I make a claim?

You should first check your motor policy for windscreen cover. If this additional cover is included in your policy, you can claim for the replacement of your damaged windscreen without affecting your NCD. Otherwise, you will lose your NCD if you make an Own Damage claim.

After you have claimed under your windscreen cover, you are strongly advised to reinstate your windscreen cover as it is a one-time only claim. Please refer to our Motor Claims section for more details.

Recent FAQ

Motor Claims – General

What is an Insurance Premium?

An Insurance premium is the amount you pay for an insurance policy...

Am I still entitled to the reward if my friends and family buy products through your counter directly?

No. You can only receive your reward if your friends and family purchase a Pacific & Orient Insurance Motor product...

Motor Claims – Own Damage (OD)

What will I incur when making an Own Damage claim under my comprehensive policy?

You will have to bear a fraction of the repair charges if your vehicle is more than 5 years old and...