Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

If I need an ambulance, can Total Assist help me?

Yes, we can. However, we recommend contacting MERS 999 if you are dealing with an emergency and in need of urgent medical assistance. By contacting us, we will advise you on the nearest hospital to your location and help connect you to the MERS 999 emergency services hotline. 

Recent FAQ

When is your hotline open?

Our hotline (1800-88-2121) for Total Assist is available 24/7...

Can someone with an international driving license drive my car?

Yes, they can. They will still be covered by your policy if...

Can I cancel my PrOtravel Single Trip policy?

No cancellations are allowed for the single trip policy...