Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

If I choose to make a claim directly with my insurer, will Total Assist be able to guide me?

Yes, our Total Assist call centre is ready to answer any questions on making a claim. Once your vehicle has been towed to our Authorized Panel workshop, the workshop will continue to assist you in the paperwork and submission to us.

Recent FAQ

What happens if I under-insure/over-insure my vehicle?

If your vehicle is under-insured, you will be considered self-insured for the difference. For example...

What will happen to my No Claim Discount (NCD) after Liberalisation?

The NCD structure will stay the same. You are still entitled to your NCD and can transfer from one insurer or...

What is Commercial Vehicle Comprehensive Insurance?

Our Comprehensive Insurance pays for the fire, theft, loss or damage to your vehicle...