Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

I have previously made a claim from you and provided my bank details. Do I need to resubmit this every time I make a claim?

No, you don’t. However, you should update us if any changes have been made. 

Recent FAQ

How do I download the POI2U mobile application?

For iPhone users, please click here to download it from the App store...

What does Total Assist cover for Cars?

As part of your Comprehensive and PrOmilej* insurance coverage with us, we offer...

What is e-Payment?

e-Payment is a method of payment that allows insurers to...