Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Can I cancel my PrOtravel Single Trip policy?

No cancellations are allowed for the single trip policy.

Recent FAQ

What services do Total Assist offer?

Total Assist will immediately connect you with a road assistance provider appointed by your insurer...

Motor Claims – General

What will P&O Insurance do when they receive my claim?

We will acknowledge your claim and liaise with the relevant parties i.e. you/your driver, adjuster and the police on the investigation. Our contact details...

What if I cannot afford to pay the excess?

If you are unable to pay the excess, your insurer may refuse your claim or...