Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – Theft

What do I do if my vehicle is recovered?

If your vehicle has been recovered, do NOT take possession of your vehicle from any authority/party unless authorized by the police and immediately notify us or our agent. This is so we can make proper arrangements to conduct an independent survey of your vehicle and/or to take possession of your recovered vehicle.

Recent FAQ

Motor Claims – Own Damage Not At Fault (ODN /OD-KFK)

Who can make an Own Damage Not At Fault Claim?

All comprehensive private car policyholders can make this claim...

What is Credit Shortfall Private Car Insurance?

Our Credit Shortfall Insurance covers the difference between your insured sum or the market value of your car and your...

Can I transfer my NCD from one vehicle to another?

Yes, you can. This typically happens when you have sold your old vehicle and want to transfer your NCD to your new one...