Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Why does my car premium amount go up each year?

Your premium considers the various factors included in the costs of fixing your car when you make a claim. This also depends on whether the car should be repaired or replaced. While the value of most cars will decrease over time (lowering the replacement cost) these claims occur much less compared to accidental damage claims.

The cost of repairing your car after an accidental damage claim usually increases each year as the cost of parts, paint, and labour increase as well. As such, the same repair to the same car will probably cost more in the future years, even if the value of the car is reduced, and leads to an increased premium. 

In addition, insurance premiums are based on risk characteristics where the higher the potential risk, the higher the premium and vice versa. Examples of these include the driver’s age, vehicle’s age, vehicle make and model.

Recent FAQ

Can I cancel my current property insurance and switch to PrOrumah?

Yes, but we recommend renewing with PrOrumah once your existing policy has expired...

Motor Claims – Own Damage Not At Fault (ODN /OD-KFK)

What is an Own Damage Not At Fault Claim?

While similar to an Own Damage claim, this claim does not forfeit your NCD. This claim can only be made when the accident...

When will the funds be credited into my account?

Payment will be made into your bank account by your insurance company as soon as your claim is approved...