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Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

If I am a safe/good driver without any traffic summons and reported accidents, will my premium be lowered?

Yes. Driving behaviour and driving experience is considered in risk profiling in determining your premium. 

Recent FAQ

Can I cancel my PrOtravel Single Trip policy?

No cancellations are allowed for the single trip policy...

How do I redeem my reward?

Once you have received the email/SMS with your reward, you can go into the TNG eWallet app on your phone. Then...

Do I have to pay an excess if my car has been stolen?

Yes, you still do. But you will only need to pay your basic excess...