Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

When is your hotline open?

Our hotline (1800-88-2121) for Total Assist is available 24/7:

Tele Insurance: Monday - Friday, 8:45am - 5:30pm

Claims Help Line: Monday - Friday, 8:45am – 5:30pm

Total Assist: 24-Hours

Alternatively, during office hours, our customer service can be reached via WhatsApp (message only, no call) at 019-325 3855:

Customer Service: Monday - Friday, 8:45am - 5:30pm

You should contact us within 7 days of the date of accident/loss if you are not physically disabled...

Our PrOtravel Insurance covers you when travelling overseas for any medical costs, accidents, travel delays and more...

Essentially, PrOrumah is a combination of both our Houseowner and Householder policies at 30% cheaper. It protects your house and/or its...