Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

When is your hotline open?

Our hotline (1800-88-2121) for Total Assist is available 24/7:

Tele Insurance: Monday - Friday, 8:45am - 5:30pm

Claims Help Line: Monday - Friday, 8:45am – 5:30pm

Total Assist: 24-Hours

Alternatively, during office hours, our customer service can be reached via WhatsApp (message only, no call) at 019-325 3855:

Customer Service: Monday - Friday, 8:45am - 5:30pm

After you have lodged a police report, your vehicle will be towed to one of our Authorised Panel Workshops where...

If you want all your payments to be paid into the same account, you should inform your insurance company of this when submitting...

You should contact us within 7 days of the date of accident/loss if you are not physically disabled...