Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

When is your hotline open?

Our hotline (1800-88-2121) for Total Assist is available 24/7:

Tele Insurance: Monday - Friday, 8:45am - 5:30pm

Claims Help Line: Monday - Friday, 8:45am – 5:30pm

Total Assist: 24-Hours

Alternatively, during office hours, our customer service can be reached via WhatsApp (message only, no call) at 019-325 3855:

Customer Service: Monday - Friday, 8:45am - 5:30pm

Recent FAQ

I have previously made a claim from you and provided my bank details. Do I need to resubmit this every time I make a claim?

No, you don’t. However, you should update us if any changes have been made...

Motor Claims – General

Do I need to list my child in my policy if they drive my car?

Yes, you do. If the driver is not listed in the policy and you need to make a claim, you may not be covered by...

Where can I get my referral link?

You can get your referral link by registering your information at PrOrewards (poirewards.com). Once done, you can login to get your link through your clipboard, WhatsApp or Facebook.