Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

When is your hotline open?

Our hotline (1800-88-2121) for Total Assist is available 24/7:

Tele Insurance: Monday - Friday, 8:45am - 5:30pm

Claims Help Line: Monday - Friday, 8:45am – 5:30pm

Total Assist: 24-Hours

Alternatively, during office hours, our customer service can be reached via WhatsApp (message only, no call) at 019-325 3855:

Customer Service: Monday - Friday, 8:45am - 5:30pm

You will have to file an Own Damage claim initially against your own policy as you have not fulfilled the criteria of an ODN claim...

No, NCD entitlement can only be accorded to the policyholder...

Our Personal Accident (PA 10 Plus) covers you in the event of disablement and death by violent, accidental, or external means...