Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

When is your hotline open?

Our hotline (1800-88-2121) for Total Assist is available 24/7:

Tele Insurance: Monday - Friday, 8:45am - 5:30pm

Claims Help Line: Monday - Friday, 8:45am – 5:30pm

Total Assist: 24-Hours

Alternatively, during office hours, our customer service can be reached via WhatsApp (message only, no call) at 019-325 3855:

Customer Service: Monday - Friday, 8:45am - 5:30pm

Yes, you can. This typically happens when you have sold your old vehicle and want to transfer your NCD to your new one...

If you are making a No-Fault Own Damage claim, you will not lose your NCD entitlement...

Yes, you do. However, you may be subject to an additional excess (Compulsory Excess) of...