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Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

How do I submit my odometer reading if I make my purchase via the call centre?

To submit a reading via our mobile app:

 Step 1: Launch our mobile application, POI2U.

Step 2: Click “Click here” at the bottom of the page for access to more products.

Step 3: Click on the “PrOmilej” tile.

Step 4: Click “Submit Odometer Reading and Mileage”.

Step 5: Enter your vehicle’s registration number and your ID.

Step 6: Take a photo of your car’s odometer reading and enter your odometer mileage reading.

Step 7: Enter your email and other required details.

Step 8: Click “Submit”.

Recent FAQ

Motor Claims – General

If I add a Private Hire Car endorsement to my Private Car policy, am I entitled to a refund if I cancel this endorsement?

You are entitled to a refund of the premium upon cancellation of your Private Hire Car endorsement on...

Document Checklist

Can I make more than one claim in the same year?

Yes, you can make more than one claim in the same year...

Can I cancel my PrOtravel Annual Trip policy?

You can cancel your annual policy by giving us written notice...