Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – General

How long do I have to make a claim?

You should contact us within 7 days of the date of accident/loss if you are not physically disabled or hospitalized following the event. If you are physically disabled or hospitalized as a result of the incident, as soon as you are physically able.

Recent FAQ

Motor Claims – General

Will I lose my NCD if I make a claim?

If you are making a No-Fault Own Damage claim, you will not lose your NCD entitlement...

What is Contractors’ All Risk (CAR) Insurance?

Our Contractors’ All Risk Insurance covers any damages that might affect the insured property as well as...

Do I have to pay an excess if my car has been stolen?

Yes, you still do. But you will only need to pay your basic excess...