HOW TO READ THIS DOCUMENT
Please note that your Motorcycle Policy only starts from page 6 onwards. To help you read and understand your policy better we provide some explanatory notes together with comments and examples (written in italic). These are not meant to be part of your policy and should not be used to interpret your insurance contract in the event of any dispute.
WORDS IN BOLD
You will notice that some words in the policy are printed in bold letters. This is because they have been given specific meaning in your Motorcycle Policy. Please refer to Section F on pages 19 to 21 for the meaning of these words.
WHAT MAKES UP YOUR INSURANCE CONTRACT?
Your insurance contract with us is made up of the following:
All these must be read together as they form your insurance contract.
A – Consumer Insurance Contract
Where you have applied for this insurance wholly for purposes unrelated to your trade, business or profession, you had a duty to take reasonable care not to make a misrepresentation in answering the questions in the Proposal Form (or when you applied for this insurance) i.e. you should have answered the questions fully and accurately. Failure to have taken reasonable care in answering the questions may result in avoidance of your contract of insurance, refusal or reduction of your claim(s), change of terms or termination of your contract of insurance in accordance with Schedule 9 of the Financial Services Act 2013. You were also required to disclose any other matter that you knew to be relevant to our decision in accepting the risks and determining the rates and terms to be applied.
You also have a duty to tell us immediately if at any time after your contract of insurance has been entered into, varied or renewed with us, any of the information given in the Proposal Form (or when you applied for this insurance) is inaccurate or has changed.
B. – Non-Consumer Insurance Contract
Where you have applied for this insurance for purposes related to your trade, business or profession, you had a duty to disclose any matter that you know to be relevant to our decision in accepting the risks and determining the rates and terms to be applied, and any matter a reasonable person in the circumstances could be expected to know to be relevant, otherwise it may result in avoidance of your contract of insurance, refusal or reduction of your claim(s), change of term(s) or termination of your contract of insurance.
You also have a duty to tell us immediately if at any time after your contract of insurance has been entered into, varied or renewed with us, any of the information given in the Proposal Form (or when you applied for this insurance) is inaccurate or has changed.
If you misrepresented any facts to us before the policy is entered into, examples of the actions that may be taken by us against you include the following:
Your insurance does not cover you against everything that can happen to your motorcycle. Check out the Schedule that we issued to you to know the type of cover you bought. The main types of cover are:
These are referred to as ‘Exceptions’ in your policy and there are three sections where you can find them:
Third Party Only policies.
There are generally three reasons why we put these exceptions in your basic Motorcycle Policy:
Your Motorcycle Policy type is categorised by its permitted use – Make sure that you have bought the correct policy type for your motorcycle or you may have no cover.
Each type of Motorcycle Policy covers a specific usage of the vehicle. If you have bought the wrong Motorcycle Policy type, you may find that you actually have no insurance cover at all. The type of Motorcycle Policy is stated in the Certificate of Insurance under the heading ‘Limitations as to Use'. Users for whom you have bought cover are named under the heading ‘Persons or Classes of Persons Entitled to Drive’.
The following are standard types of Motorcycle Policies:
A Motorcycle Policy for Private Use covers you if your motorcycle is used for “social, domestic and pleasure purposes and for the policyholder's business”. The following are some examples of these personal situations for which your insurance policy will provide you cover:
A Motorcycle Policy for Commercial Use must be bought if the motorcycle is meant or intended to ferry any goods in connection with any trade or business.
A Motorcycle Policy for Trade Plate Use is intended for:
A Motorcycle Used for Hire is intended for motorcycles which are in the business of being rented or hired out for use (see Very Important Note below).
VERY IMPORTANT NOTE: Unless your Policy is specifically extended for this purpose, you will have no insurance cover if you
use your motorcycle in the following manner:
This depends on whether you have purchased the ’Single Rider’ or the ’All-Riders’ cover. The ‘Single Rider’ only covers one rider who is named in the policy. The person named is usually the owner of the motorcycle. The problem with the ‘Single Rider’ cover is that the policy will not cover if an accident happens while the motorcycle is being used by someone other than the insured named rider. As such, most customers prefer the ‘All-Riders’ cover as lending motorcycles to friends and relatives is quite commonly practised in Malaysia.
With the ‘All-Riders’ cover practically anyone can ride your motorcycle as long as the rider:
Note that for either cover, if you or your authorised rider is not qualified to ride or breach any of the terms and conditions, your claim may be rejected. If we are compelled by law to pay, we can recover any sum(s) paid and any expenses incurred from you or your authorised rider.
In which territory is your motorcycle covered?
This insurance you have purchased only covers you in Malaysia, Singapore and Brunei in accordance to the laws of Malaysia. Additionally, note that if you intend to ride your motorcycle into Singapore, you are required by Singapore’s law to have cover against Legal Liability to Pillion (LLP). Since LLP is not covered by the basic Motorcycle Policy, you will need to purchase Endorsement 108 (see page 26), which provides a limited cover for your liability for death or bodily injury of pillion.
When is your cover effective?
This insurance is effective from the time of purchase of cover or at the agreed time of commencement, until the expiry date. The period of insurance will be printed in the Policy Schedule and related documents. If there is any change to these dates, it will be officially shown in an Endorsement issued by us.
To be safe, you should insure your motorcycle at its current market value (see definition in page 20). In simple terms, this is the current cost to replace your motorcycle with another motorcycle of the same make, model, age and general condition. The amount that you choose to insure is called the sum insured. Please note that you could be penalised if your motorcycle is under-insured (see Section A2e ‘Under-Insurance’ in page 8).
For example, if the market value of your motorcycle is RM10,000 but you only insured it for RM8,000 then you could be penalised for under-insurance. Assuming the loss is assessed at RM3,000, instead of we paying the full amount, you could be made to bear a portion of the loss in proportion to the under-insurance as follows:
Therefore we will pay RM2,400 while the balance of RM600 will be borne by you.
You would be penalised as shown above if the market value of your motorcycle exceeds the sum insured by 10%. On the other hand, it would be a waste of money to over-insure as your insurer would not pay more than the market value. One way to protect yourself from being under-insured or over-insured is to opt for the sum insured determined by a market valuation system approved by Persatuan Insurans Am Malaysia (PIAM).
This is a form of premium discount for not having made a claim during the preceding period of your insurance (provided the period of insurance exceeds one year). The scale of NCD applied is specifically mentioned in the policy. The applicable NCD can be checked with us or the Central NCD Database (“CND”) at https://www.mycarinfo.com.my /ncdcheck/online before the purchase of your Motorcycle Policy.
What is an Excess?
This is the first amount that you have to bear yourself for each and every claim that we approve, even if the incident is not your fault. However, please note that the excess does not apply to loss or damage caused by fire, explosion, lightning, burglary, housebreaking, theft, third party property damage or bodily injury claims. Please check your Policy Schedule to find out the amount that you are liable to pay. This is referred to as Compulsory Excess (see page 9) in your policy. As an example, if we assess the claim payable to be RM3,000 but your policy carries an excess of RM200, you will have to bear the first RM200 yourself and we will pay the balance of RM2,800.
After you have had an accident or theft
Do:
Call Accident Assist Call Centre (AACC) 24 hours nationwide Insurance road accident Helpline number 1-300-22-1188 or 15-500
For immediate road assistance or tow service in the event of a road accident, or to make an enquiry on claims procedure;
Don’t:
Condition 2 of your policy (see page 17) spells out the do’s and the don’ts after an accident or theft in more detail.
A. Where Your Motorcycle is used for any purpose that is not related to Your trade, business or profession, the following applies:
Consumer Insurance Contract
This Policy is issued in consideration of the payment of premium as specified in the Policy Schedule and pursuant to the answers given in Your Proposal Form (or when You applied for this insurance) and any other disclosures made by You between the time of submission of Your Proposal Form (or when You applied for this insurance) and the time this contract is entered into. The answers and any other disclosures given by You shall form part of this contract of insurance between You and Us. However, in the event of any pre-contractual misrepresentation made in relation to Your answers or in any disclosures given by You, only the remedies in Schedule 9 of the Financial Services Act 2013 will apply.
This Policy reflects the terms and conditions of the contract of insurance as agreed between You and Us.
B. Where Your Motorcycle is used for purposes related to Your trade, business or profession, the following applies:
Non-Consumer Insurance Contract
This Policy is issued in consideration of the payment of premium as specified in the Policy Schedule and pursuant to the answers given in Your Proposal Form (or when You applied for this insurance) and any other disclosures made by You between the time of submission of Your Proposal Form (or when You applied for this insurance) and the time this contract is entered into. The answers and any other disclosures given by You shall form part of this contract of insurance between You and Us. In the event of any pre-contractual misrepresentation made in relation to Your answers or in any disclosures made by You, it may result in avoidance of Your contract of insurance, refusal or reduction of Your claim(s), change of terms or termination of Your contract of insurance.
This Policy reflects the terms and conditions of the contract of insurance as agreed between You and Us.
Section A: Loss or Damage to Your Own Motorcycle
This section spells out what We cover under Section A and is only applicable if You have Comprehensive cover.
1a: Events We Cover
We will indemnify You if Your Motorcycle is lost or damaged during the Period of Insurance arising from the following Incidents:
For an additional premium, Your Policy can be extended to cover for ferry transit between Sabah and Labuan (Endorsement 109).
1b: Events We Do Not Cover
The events We do not cover are the exceptions listed below. These exceptions are specific to Section A and are in addition to exceptions listed in Section D and the applicable Endorsements.
We will not pay for the following losses:
2: Basis of Settlement
This section explains how We will settle Your claim once We accept that it is payable under Section A. If Your Motorcycle is damaged as a result of any Incident, We have the option of doing the following:
If Your Motorcycle is Repairable
If in Our opinion Your Motorcycle is economical to repair, We have the option to:
If Your Motorcycle is not Repairable
If in Our opinion, the damage to Your Motorcycle is so great that it would not be safe or economical to repair, We will declare Your Motorcycle “Beyond Economic Repair” (“BER”) and We will pay You up to the maximum amount as stated in (d) below or offer You a settlement sum equivalent to the Market Value. We may also opt to replace Your Motorcycle with one of the same make, model, age and general condition. If We take any of these actions, this Policy shall be automatically terminated once We make payment.
In cases where the valuation of the franchise-holder vary from Market Value by more than 10%, We would also have the option to offer a settlement value which is equal to the cost of purchasing a replacement motorcycle of the same make, model and age of the Motorcycle at the time of loss. It is Our option to offer You a replacement of the Motorcycle, should You not agree with the offer.
Replacement Parts
If the spare parts or Accessories required to repair Your Motorcycle are not available in Malaysia, or if We choose to pay for the loss or damage in cash, We will settle Your claim on the following basis:
The Maximum Amount We will Pay You
If Your Motorcycle is BER or stolen and not recovered, the amount payable under the Policy will be the Market Value at the time of the loss or the Sum Insured as shown in the Schedule, whichever sum is the lesser. Upon our payment of the said amount, this Policy shall be automatically terminated. The Market Value is to be determined according to clauses 13 and 14 of Section F.
Under-Insurance
If the Sum Insured of Your Motorcycle is less than the Market Value at the time of the loss, We will only bear part of the loss in proportion to the difference between the Market Value and the Sum Insured as shown in the formula below:
The balance has to be borne by You. However, this will only apply if the under-insured amount is more than 10% of the Market Value.
Betterment
If new original parts are used to repair Your Motorcycle and as a result of which Your Motorcycle is in a better condition than it was before the damage, You would be required to contribute to its betterment, a proportion of the costs of such new original parts. Your contribution would be according to the following scale:
To determine the rate of betterment to be applied, the age of Your Motorcycle will be calculated based on when it was originally registered in Malaysia:
Compulsory Excess (please see page 5 for explanation)
We have the right to deduct the Excess from the amount that We would have to pay for each and every claim under Section A arising out of one Incident. This Excess does not apply if the loss or damage is caused by fire, explosion, lightning, burglary, housebreaking, theft, third party property damage or bodily injury claims.
3: Towing Costs
If Your Motorcycle cannot be ridden as a result of any damage to it that is covered by this Policy, We will pay up to a maximum of RM50 for the necessary and reasonable costs to remove Your Motorcycle to the nearest approved Repairer or to a safe place of storage while awaiting repair or disposal.
This section explains what is covered and not covered under Section B.
1a: What is Covered?
We will indemnify You and / or Your Authorised Rider for the amount which You and / or Your Authorised Rider are legally liable to pay any third party (including third party’s costs and expenses) for:
as a result of an Incident arising out of the use of Your Motorcycle on a Road. This cover is extended to Your Authorised Rider provided Your Authorised Rider also complies with all the terms and conditions of this Policy.
1b: What is Not Covered?
These exceptions are specific to Section B and are in addition to the Exceptions stated in Section D of this Policy and any other applicable endorsements. We will not pay for:
Under the Road Transport Act 1987, this Policy shall not be required to cover, except in the case of a motor vehicle in which passengers are carried for hire or reward or by reason of or in pursuance of a contract of employment, liability in respect of death of or bodily injury to persons being carried in or upon or entering or getting onto or alighting from the motor vehicle at the time of the occurrence of the event out of which the claims arise.
In the course of employment – Any person who is
injured / dies (whether as Pillion or otherwise) while on the job and is on the said Motorcycle as part of his / her employment e.g. mechanic.
In pursuance of the contract of employment –The Pillion is required to be carried to a destination in
order to carry out the job as spelt out in his / her contract of employment.
Liability to Pillion other than:
may be insured separately for additional premium under Endorsement 108. If You have insured such liability, You will need to refer to the full text of Endorsement 108: Legal Liability to Pillion as to
what this Endorsement covers or excludes and the applicable conditions.
2: Limits of Our Liability
We will pay the following for any one claim, or series of claims arising from one Incident, in any one Period of Insurance:
3: Cover for Legal Personal Representatives
Following the death of any person covered under this Policy, We will indemnify that person's legal representatives for liability covered under this Section, provided such legal representatives comply with all the terms and conditions of the Policy.
4: Legal Costs
If You or Your Authorised Rider is charged for reckless and dangerous riding or careless or inconsiderate riding under the Road Transport Act 1987 or any other offence related to the said Incident, We will pay legal costs incurred up to a maximum of RM2,000 to defend You or Your Authorised Rider provided always that such costs are incurred in Malaysia, the Republic of Singapore or Negara Brunei Darussalam, and that cost has been incurred with Our prior agreement in writing.
We will only pay for legal cost and We will not pay for any penalty imposed on You or Your Authorised Rider.
This section spells out the reward system known as the “No Claim Discount”.
1: No Claim Discount (NCD)
If You have insured Your Motorcycle for a continuous period of 12 months and You or anyone else did not make any claim under this Policy during that time, a NCD will be applied at each renewal. The applicable NCD will increase with each renewal if You continue to have claim free years as follows:
2: One Claim and Your NCD is Down to Zero
If You or anybody else meet with an incident which will give rise to a claim on this Policy, the NCD entitlement that You have accumulated would drop to zero at the next renewal and Your NCD will start all over again. If a claim is received after the NCD has been applied, We shall be entitled to recover the NCD given from You.
3: Exception to this Rule
Your NCD will not be affected even if a claim is made if:
4: Your NCD is not Transferable
The NCD is personal to You which means that if You were to sell Your Motorcycle and We agree to transfer this Policy to the new owner, Your NCD cannot be transferred for the benefit of the new owner.
5: Non-utilisation of NCD
For every year that the NCD is not utilised by You, the NCD accumulated and applicable for this Policy will be reversed in accordance with the scale set out in the table in clause C1 above.
This section lists down circumstances under which this Policy does not provide cover at the time of happening of the Incident. This is in addition to those already listed in Sections A1b (see pages 6 and 7) and B1b (see pages 10 and 11).
1: Unlicensed Riders
There is no cover under this Policy if You or Your Authorised Rider do not have a valid licence to ride Your Motorcycle. This will not apply if You or Your Authorised Rider have an expired licence but are not disqualified from holding or obtaining such licence under any existing laws, by-laws and regulations.
2: Alcohol, Drugs and Other Intoxicating Substances
There is no cover under this Policy if You or Your Authorised Rider is under the influence of alcohol or intoxicating liquor, narcotics, dangerous drugs or any other deleterious drugs or intoxicating substance to such an extent that You or Your Authorised Rider are incapable of having proper control of Your Motorcycle.
You or Your Authorised Rider shall be deemed as incapable of having proper control of Your Motorcycle if
after a toxicology or equivalent test, it is shown that the alcohol level in the breath, blood or urine of You or Your Authorised Rider is higher than the prescribed limit pursuant to Section 45G(1) of the Road Transport Act 1987
of 80mg of alcohol in 100ml of blood (or equivalent in respect of breath or urine) or other equivalent legislation that is in force at the material time.
3: Fraud and Exaggerated Claims
If any claim is in any part fraudulent or exaggerated, or if You or anyone acting on Your behalf, uses fraudulent means to get any benefit under this Policy, the entire claim will not be paid or payable. If We are required to make payment of any such claim to a third party, We shall be entitled to recover the sum paid and any costs incurred from You.
4: Unlawful Purpose
There is no cover under this Policy if You or Your Authorised Rider use Your Motorcycle for an unlawful purpose or to attempt an unlawful purpose i.e. in violation of the criminal law or a recognised law of the country where Your Motorcycle was being used.
5: Use for Racing etc.
There is no cover under this Policy if You use or You allow Your Authorised Rider to use Your Motorcycle:
For an additional premium, Your Policy can be extended to cover the use of Your Motorcycle for reliability trial or competition if You purchase the prescribed extension cover {Endorsement 24(c) or 24(d)}.
6: Use Outside Malaysia
Unless We provide otherwise, this insurance does not cover You in respect of claims arising whilst Your Motorcycle was being used or ridden outside Malaysia, the Republic of Singapore and Negara Brunei Darussalam. In Malaysia, Our liability under this Policy is governed by the Road Transport Act 1987 and the terms and conditions of this Policy, and Our liability outside Malaysia is governed by the terms and conditions of this Policy only.
For an additional premium, Your Policy can be extended to cover the use of Your Motorcycle in Thailand or Kalimantan only if You purchase the prescribed extension cover (Endorsements 101 and 102).
7: Failure to take Precaution
We will not pay for any additional damages if after an Incident or breakdown You:
We will also not pay for claims that arise if, when using Your Motorcycle, You do not take reasonable precaution to keep Your Motorcycle secured. This includes but is not limited to leaving Your Motorcycle unattended with ignition key left in or on Your Motorcycle.
8: War Risk
There is no cover under this Policy for any loss or liability (including any costs of defending any action) connected in any way directly or indirectly to:
For an additional premium, Your Policy can be extended to cover strikes, riots and civil commotion (Endorsement 25).
9: Nuclear Risk
There is no cover under this Policy for any accident, loss or damage to any property or any loss or liability arising therefrom (including consequential losses and costs of defending any actions) connected in any way with operations using the nuclear fission or fusion process, or handling of radioactive material. This includes, but is not limited to:
10: Convulsions of Nature
There is no cover (unless specifically purchased) for any loss, damage or liability caused by flood, typhoon, hurricane, storm, tempest, volcanic eruption, earthquake, landslide, landslip, subsidence or sinking of the soil / earth or other convulsions of nature.
For an additional premium, Your Policy can be extended to cover flood, typhoon, hurricane, storm, tempest, volcanic eruption, earthquake, landslide, landslip, subsidence etc. (Endorsement 57).
11: Contractual Liability
We will not pay for any liability that arises by virtue of an agreement but for which We would not have been liable in the absence of such agreement.
12: Unauthorised Rider
We will not pay for any Incident, loss, damage or liability caused, sustained or incurred whilst Your Motorcycle, in respect of which indemnity is provided by this Policy, is being ridden by any person other than an Authorised Rider or person riding on Your order or with Your permission.
This section spells out the terms and conditions that You must observe to ensure this insurance remains effective.
Basically these conditions are of three types:
Conditions Precedent to Policy Liability
The following conditions are conditions precedent to Our liability to indemnify You under this Policy and have to be observed by You strictly. We can repudiate this Policy and /or will not pay claims under the Policy if You breach any of the relevant conditions. These conditions also apply to Your Authorised Rider and any legal representative who seek indemnity under this Policy.
Duty of Disclosure
The duty of disclosure is different for a Consumer Insurance Contract and for a Non-Consumer Insurance Contract. They are separately outlined below:
Consumer Insurance Contract
Where You have applied for this insurance wholly for purposes unrelated to Your trade, business or profession, You had a duty to take reasonable care not to make a misrepresentation in answering the questions in the Proposal Form (or when You applied for this insurance) i.e. You should have answered the questions fully and accurately. Failure to have taken reasonable care in answering the questions may result in avoidance of Your contract of insurance, refusal or reduction of Your claim(s), change of terms or termination of Your contract of insurance in accordance with Schedule 9 of the Financial Services Act 2013. You were also required to disclose any other matter that You knew to be relevant to Our decision in accepting the risks and determining the rates and terms to be applied.
You also have a duty to tell Us immediately if at any time after Your contract of insurance has been entered into, varied or renewed with Us, any of the information given in the Proposal Form (or when You applied for this insurance) is inaccurate or has changed.
B. Non-Consumer Insurance Contract
Where You have applied for this insurance for purposes related to Your trade, business or profession, You had a duty to disclose any matter that You know to be relevant to Our decision in accepting the risks and determining the rates and terms to be applied, and any matter a reasonable person in the circumstances could be expected to know to be relevant, otherwise it may result in avoidance of Your contract of insurance, refusal or reduction of Your claim(s), change of terms or termination of Your contract of insurance.
You also have a duty to tell Us immediately if at any time after Your contract of insurance has been entered into, varied or renewed with Us, any of the information given in the Proposal Form (or when You applied for this insurance) is inaccurate or has changed.
If Your Motorcycle is involved in any Incident that could lead to a claim under this Policy, You must do the following:
We may allow a longer notification period if You can provide specific proof and justification for the delay.
You must not do any of the following:
We will decide whether to negotiate, defend or settle, in Your name, Your Authorised Rider’s name and / or on Your behalf, any claims made against You or Your Authorised Rider by a third party. If in Our assessment the third party claim made against You or Your Authorised Rider for property damage will exceed the limit of liability of RM3 million, We will pay the full amount of Our liability to You or the third party and hand over the further conduct of any defence, settlement or proceeding to You completely. After doing so We will not be liable under this Policy to make any more payments to You or any claimant or any other person arising from the same Incident.
The conditions above also apply to anyone else who wishes to claim under the terms and conditions of this Policy. “Anyone else” may refer to personal representative or administrator /
estate of the policyholder.
3. Cancellation
Either You or We may cancel this Policy at any time during the Period of Insurance.
Cancellation by You:
Cancellation by Us:
There will not be any refund of premium for any cancellation of Policy (either by You or by Us) if You have paid the Minimum Premium only or if a claim has been made on this Policy.
4: If there is More Than One Insurance Covering the Same Motorcycle
5: Subrogation
We are entitled to take over all rights and remedies that You may have against any third party who caused the loss. We shall have the absolute discretion in the conduct of any proceedings, at Our own costs, against the third party and in the settlement of any such claim and You shall give Us such information and assistance as We may require from time to time including assigning all rights to take action in Your name. You must however give Us Your full cooperation to protect these rights and provide all assistance and take such steps as We require.
6: Dispute Resolution
If there are differences or disputes on any matters relating to this Policy involving amounts exceeding RM250,000, an Arbitrator shall be jointly appointed by You and Us in writing to resolve the differences or disputes. If no agreement is reached on who is to be the Arbitrator within one month of being required to do so then You and We shall be entitled to appoint an Arbitrator each. Both Arbitrators shall then proceed to hear the difference or dispute together with an Umpire to be jointly appointed by them. If the Arbitrators cannot agree on an Umpire within thirty (30) days, then the Kuala Lumpur Regional Centre for Arbitration shall appoint an Umpire.
If the disputed sum is less than RM250,000, You may refer the matter to the Ombudsman for Financial Services to resolve the dispute.
7: Other Matters
We will only be liable to indemnify You under this Policy if You:
8: Prevalent Policy Wording
For avoidance of doubt, the English version of this Policy wording will prevail over the Bahasa Malaysia version at all times.
This section explains what We mean by the words printed in bold in this Policy.
In this Policy, Schedule and Certificate of Insurance, unless the context otherwise requires, the following words shall have the meanings as defined below.
1: Accessories
This refers to the standard factory-fitted tools of the Motorcycle including spare tyres and may include radio / cassette player / compact disc player and the like if specified in the Schedule.
2: Act of Terrorism
This refers to an act by any person(s) or group that uses force or violence and / or the threat of force or violence, whether they are acting alone or on behalf of or in connection with any organisation(s) or government(s) and done for political, religious, ideological, ethnic or similar purposes or reasons, including the intention to influence any government and / or to put the public, or any section of the public, in fear.
3: Adjuster
This refers to a person or entity registered under the Financial Services Act 2013 who is appointed by Us to investigate the cause and circumstances of a loss and to determine the amount of loss.
4: Authorised Rider
This refers to any person who rides Your Motorcycle with Your consent or permission provided he or she holds a valid licence of the relevant type and is not disqualified to ride by law or for any other reason.
5: Certificate of Insurance
This certificate is a prescribed form that We are required to issue to You under the Road Transport Act 1987 and it outlines the particulars of any conditions subject to which the Policy is issued.
6: Cheating
This follows the meaning as defined under Section 415 of the Penal Code which is as follows: Whoever by deceiving any person, whether or not such deception was the sole or main inducement:
to do if he were not so deceived and which act or omission causes or is likely to cause damage or harm to any person in body, mind, reputation, or property, is said to “cheat”.
7: Criminal Breach of Trust
This follows the meaning as defined under Section 405 of the Penal Code which is as follows:
Whoever, being in any manner entrusted with property, or with any dominion over property either solely or jointly with any other person, dishonestly misappropriates, or converts to his own use, that property, or dishonestly uses or disposes of that property in violation of any direction of law prescribing the mode in which such trust is to be discharged, or of any legal contract, express or implied, which he has made touching the discharge of such trust, or wilfully suffers any other person so to do, commits “criminal breach of trust”.
8: Endorsement
This refers to the document that We issue to You to confirm any changes or extensions of the coverage to the basic Policy.
9: Excess
This refers to the amount that must be borne by You first for each claim. The amount of the excess is shown in the Schedule. You have to pay the excess irrespective of who is at fault in the Incident.
10: Household
This refers to all members of Your or Your Authorised Rider’s immediate family i.e. spouse, children including legally adopted children, parents, brother(s) and sister(s) staying under one roof with You in the case of Your immediate family, or with Your Authorised Rider, in the case of his immediate family.
11: Incident
Any event which could lead to a claim under this Policy.
12: Limitations as to Use
According to Your Certificate of Insurance (CI), Your Motorcycle can only be used for “Social, domestic and pleasure purposes and for the policyholder's business”. The CI also states that “The Policy does not cover use for hire or reward, racing, pacemaking, reliability, trial speed-testing, the carriage of goods other than samples in connection with any trade or business”.
13: Market Value
This refers to the reasonable cost to buy another Motorcycle of the same make, model, age and general condition similar to Your Motorcycle at the time of loss. The Market Value of Your Motorcycle at the time of loss would be determined according to the terms of the option that You had chosen at the time You purchased this Policy. If You had opted for a Market Valuation System to determine Your Sum Insured then the Market Value would be based on that valuation system as described in clause 14 below. However, if You had not opted for a Market Valuation System then the Market Value of Your Motorcycle in the event of dispute would be determined by the Head Office of the Motorcycle franchise-holder and this value should be equal to the cost of purchasing a replacement motorcycle of the same make, model and age of Your Motorcycle at the time of loss. If this valuation is not available or appears in Our opinion to be unduly low or high then valuation will be determined by an Adjuster registered under the Financial Services Act 2013, agreed by both You and Us.
14: Market Valuation System
This refers to the motor vehicle Market Valuation System approved by Persatuan Insurans Am Malaysia (PIAM) to determine the Market Value of Your Motorcycle at the time You purchased / renewed this Policy as well as at the time of the loss. You can opt to use the valuation recommended by this system as the Sum Insured to avoid the consequences of under-insurance as described in Section A2e. Alternatively, You may choose to determine the Sum Insured Yourself but You would be subject to Section A2e if You are under-insured.
15: Minimum Premium
The minimal premium described in the Schedule.
16: Motorcycle
This refers to the motor vehicle described in the Schedule and includes the manufacturer’s standard options and Accessories fitted to it and any other non-standard options or descriptions that are specifically listed in the Schedule.
17: Ombudsman for Financial Services (OFS)
This is an independent body that provides a free and efficient avenue to help settle financial disputes between You and Us under this Policy as an alternative to the courts.
18: Period of Insurance
The period shown in the Schedule when the cover provided by this Policy is operative. Cover is only valid from the actual time of purchase of the insurance Policy or from when You and We agree that cover should commence.
19: Pillion
Pillion means a Pillion rider who is a person seated in the Pillion seat of a Motorcycle.
20: Policy
Policy includes the Schedule, the Certificate of Insurance and all Endorsements specifically listed in the Schedule.
21: Repairer
This refers to motor repair workshops approved by Us or by Persatuan Insurans Am Malaysia (PIAM) under the PIAM Approved Repairers Scheme (PARS) or any repairer that We have given You a special permission to use, for a claim
22: Road
Section 2 of the Road Transport Act 1987 defines “Road” as “any public road and any other road to which the public has access and includes bridges, tunnels, lay-bys, ferry facilities, interchanges, round-abouts, traffic islands, road dividers, all traffic lanes, sidetables, median strips, overpasses, underpasses, approaches, entrance and exit ramps, toll plazas, service areas, and other structures and fixtures to fully effect its use”.
23: Schedule
This document shows Your name and address, the Period of Insurance, the sections of this Policy which apply, the premium You have paid, the Motorcycle which is insured, the Sum Insured and details of any extensions or Endorsements.
24: Sum Insured
This is the maximum that We will pay You for a claim under Section A. This amount is shown in the Schedule. The Sum Insured must be sufficient to cover the cost to replace Your Motorcycle in the event of an Incident that completely destroys it.
25: We, Our, Us
This refers to the licensed Insurance Company that is issuing You this Policy.
26: You, Your, Yourself
This refers to the policyholder or person described in the Schedule as ”the Insured”.
The following is a list of additional terms and conditions (known as Endorsements) that We may impose on You or optional covers available that You may want to add to Your basic Policy by paying additional premium. Note that only Endorsements with their numbers specifically printed in the Schedule shall apply to this Policy.
Endorsement 3(p): Third Party Only Insurance (please see page 2 - “What is Covered?”)
The cover that You have chosen for Your Motorcycle is limited to ‘Third Party’ insurance only. This means that We will not pay for any loss or damage to Your Motorcycle. For that reason Section A is deleted and only Section B coverage has been purchased and is available to You.
Endorsement 3(q): Third Party, Fire and Theft Insurance (please see page 2 - “What is Covered?”)
The cover that You have chosen for Your Motorcycle is called ‘Third Party, Fire and Theft’ insurance. This means that the cover provided to Your Motorcycle under Section A is limited to any loss or damage caused by fire, explosion, lightning, burglary, housebreaking or theft only. For that reason all the remaining covers under Section A1a are deleted and Section B coverage has been purchased and is available to You.
Endorsement 14: Transfer of Interest
In consideration of the additional premium that You paid Us for this endorsement, We agree to transfer the interest in this Policy on [state date] to [state name of transferee and NRIC no. / Business Registration No.] of [state address] carrying on or engaging in the business or profession of ______________ whose proposal and declaration dated [state date] shall be the basis of this contract.
Subject otherwise to the terms and conditions of this Policy.
Endorsement 15: Hire Purchase
We note that Your Motorcycle is under a Hire Purchase agreement with the Hire Purchase company named in the Schedule as the Owners. You unconditionally agree that the payment of any claim under Section A by Us by way of a cash payment shall be made to the Owners as long as they remain as the Owner of Your Motorcycle at the time of the Incident. The receipt from the Owners will fully discharge Us from any further claims or liability in respect of such loss or damage. For all other purposes You are the principal party under this Policy and not an agent or trustee for the Owners and that You have not assigned Your rights, benefits and claims under this Policy to the Owners. You cannot assign Your rights, benefits and claims under this Policy to anybody without Our written consent.
Endorsement 15(a): Employer’s Loan
We note that Your Motorcycle was bought under an Employer’s Loan agreement. You unconditionally agree that the payment of any claim under Section A by Us by way of a cash payment shall be made to the Employer named in the Schedule as long as the loan remains outstanding at the time of the Incident giving rise to a claim. The receipt from the Employer will fully discharge Us from any further claims or liability in respect of the Incident.
Other than the above, Our / Your rights and liabilities under this Policy are not affected.
Endorsement 18: Fleet Rated Risks – Cancellation of ‘No Claim Discount’
By virtue of the benefit of the Fleet Discount received, the No Claim Discount clause of this Policy is cancelled.
Subject otherwise to the terms and conditions of this Policy.
Endorsement 24(c): Reliability Trials, Competitions etc.
In consideration of the additional premium that You paid Us for this endorsement, We agree that the insurance provided under this Policy shall cover Your Motorcycle while it is being used for [state either reliability trials, competition] to be held at [state place / location] on [state date] organized by [state name of organizer] including officially conducted practice for the event.
Endorsement 24(d): Reliability Trials, Competitions etc. (Third Party Cover Only)
In consideration of the additional premium that You paid Us for this endorsement, We agree that the insurance provided under Section B of this Policy shall cover legal liability while Your Motorcycle is being used for [state either reliability trials, competition] to be held at [state place / location] on [state date] organized by [state name of organizer] including officially conducted practice for the event.
Endorsement 25: Strike, Riot and Civil Commotion
In consideration of the additional premium that You paid Us for this endorsement, We agree that the insurance provided under Section A of this Policy shall cover loss or damage to Your Motorcycle caused by:
This endorsement does not cover:
It also does not cover any loss, damage or liability directly or indirectly, proximately or remotely caused by or contributed to or traceable to or arising out of or in connection with the above stated exceptions.
Endorsement 57: Inclusion of Special Perils
In consideration of the additional premium that You paid Us for this endorsement, We agree that the insurance provided under Section A of this Policy will cover loss or damage to Your Motorcycle caused by flood, typhoon, hurricane, storm, tempest, volcanic eruption, earthquake, landslide, landslip, subsidence or sinking of the soil / earth or other convulsions of nature.
Endorsement 87: Agreed Value Clause
The Agreed Value shown in the Schedule is the maximum amount that We will pay for Your Motorcycle, less any Excess (if applicable) if Your Motorcycle is stolen or totally destroyed.
We and You have agreed at the commencement of this Policy to use this value as the basis of settlement provided We are liable to pay for such loss or destruction under the terms and conditions of this Policy. The Market Value of Your Motorcycle at the time of the loss will not be taken into account.
Endorsement 95: Leasing Agreement
We note that Your Motorcycle is under a Leasing Agreement with the Leasing company named in the Schedule as the Lessors. You unconditionally agree that the payment of any claim under Section A by Us by way of a cash payment shall be made to the Lessors as long as the Leasing Agreement remains valid at the time of the Incident. The receipt from the Lessors will fully discharge Us from any further claims or liability in respect of such loss or damage. For all other purposes, You are the principal party under this Policy and not as an agent or trustee for the Lessors and You have not assigned Your rights, benefits and claims under this Policy to the Lessors. You cannot assign Your rights, benefits and claims under this Policy without Our written consent.
Endorsement 97: Separate Cover for Accessories fixed to Your Motorcycle
In consideration of the additional premium that You paid Us for this endorsement, We agree that the insurance provided under Section A of this Policy shall cover the non-standard Accessories specified in the Schedule. The maximum amount that We will pay under this endorsement is the amount mentioned in the said Schedule under the heading ‘Endorsement 97’.
If Your claim is for the Accessories only and no other damages, We will not deduct any Excess and You will not lose Your No Claim Discount entitlement.
This cover is terminated on the date Your claim is settled under this endorsement. To restore this cover You must pay the additional premium to Us for the renewed cover.
Endorsement 101: Extension of Cover to the Kingdom of Thailand
In consideration of the additional premium that You paid Us for this endorsement, We agree that the insurance provided under Section A and Section B1a(ii) of this Policy shall cover Your Motorcycle while it is being used in the Kingdom of Thailand from the time of purchase on [state date] to midnight (Malaysian Standard Time) on [state date]. The limit of liability that We provide under Section B1a(ii) will be up to a maximum of RM100,000 only.
This endorsement does not cover legal liability under Section B1a(i) while Your Motorcycle is being used in the Kingdom of Thailand.
Endorsement 102: Extension of Cover to Kalimantan
In consideration of the payment of additional premium by You to Us, the geographical area of this Policy is extended to include Kalimantan with effect from _______ a.m. / p.m. on [state date] to midnight (Malaysian
Standard Time) on [state date] subject to the limit of liability of RM50,000 under Section B1a(i) and B1a(ii).
Subject otherwise to the terms and conditions of this Policy.
Endorsement 108: Legal Liability to Pillion
In consideration of the additional premium that You paid Us for this endorsement, We shall pay towards You or Your Authorised Rider’s liability to any person being carried upon or getting onto or alighting from Your Motorcycle except for:
Condition of Cover
If at the time of Incident giving rise to a claim under this endorsement, Your Motorcycle is carrying Pillion in excess of the stated maximum number permitted by law, Our liability shall be limited to the number of Pillion specified for the vehicle as registered at the Road Transport Department.
If the number of Pillion carried at the time of the happening of an Incident is more than the maximum number permitted in the vehicle by law, We will not pay their claim in full. Any payment We make to any claimant under this endorsement will be rateably reduced in the proportion of the legally permitted maximum number of lawful Pillion over the actual number of Pillion(s) carried, at the time of the Incident. The difference between the sum paid by Us and the claim to be paid to each Pillion claimant shall be borne by You or Your Authorised Rider.
The proportion We pay shall be calculated in accordance with the following formula:
Number of Pillion permitted by law * Total Claim Awarded / Actual number of Pillion(s) carried at time of Incident
Endorsement 109: Extension of Cover for Ferry Transit to and / or from Sabah and the Federal Territory of Labuan
In consideration of the additional premium that You paid Us for this endorsement, We agree that the insurance provided under Section A of this Policy shall cover loss or damage to Your Motorcycle when in transit to and / or from Sabah and Federal Territory of Labuan.
You must bear the first 1% of the Sum Insured or RM500 (whichever is higher) for each and every claim arising out of one transit for every claim payable under this endorsement. We have the right to deduct this amount in addition to the Excess mentioned in the Schedule of this Policy.
Endorsement 113: Reference to Motor Vehicle Market Valuation System
This refers to the motor vehicle Market Valuation System approved by Persatuan Insurans Am Malaysia (PIAM) to determine the Sum Insured of Your Motorcycle at the time You purchased / renewed this Policy as well as the Market Value at the time of the loss.
When a claim is made, the Market Value of Your Motorcycle would be determined by the (name of motor vehicle Market Valuation System) and this value would be accepted as the cost of purchasing a replacement motorcycle of the same make, model and age of Your Motorcycle at the time of loss.
If no Market Value is available from the (name of motor vehicle Market Valuation System) for Your Motorcycle, the Market Value of the Motorcycle would be determined by an Adjuster agreed to by both You and Us.
The valuation done by the (name of motor vehicle Market Valuation System) or Adjuster will be conclusive evidence in respect of the Market Value of Your Motorcycle in any legal proceedings against Us.
Subject otherwise to the terms and conditions of this Policy.