Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What does Total Assist cover for Cars?

As part of your Comprehensive and PrOmilej* insurance coverage with us, we offer:

  • Free towing of up to RM350**. Beyond this, you will be charged RM1.50 per/km (07:01am - 12:00pm) or RM2.00 per/km (00.01am - 07.00am) payable directly to the Service Provider.
  • An unlimited number of service requests.
  • 24 hour, 7 days a week service.
  • Free labour of up to RM350**. However, any costs arising from spare parts replacements required during minor on-the-spot repairs will have to be borne by you. 
  • Battery Delivery and Replacement Services.
  • Tyre Replacement Services.
  • Jump Start Services.
  • Fuel Delivery Services.
  • Free minor on-the-spot assistance up to RM200***

Click here for details on all the additional benefits.

*within your mileage plan coverage.

**RM350 does not cover cases of vehicles not in towable condition and the additional cost incurred due to request of equipment (e.g. Baby Tyre, Basement Towing, GoJack, Portable Jack / Dolly) will be borne by the Insured instead.

*** From 9.00am to 6:30pm daily, and chargeable from 6.31pm to 8.59am.   

Recent FAQ

How do I know what is the sum insured for my property?

We have provided a Sum Insured calculator for you to determine this in your quotation on the POI2U app or website screen...

I have previously made a claim from you and provided my bank details. Do I need to resubmit this every time I make a claim?

No, you don’t. However, you should update us if any changes have been made...

What plans does PrOrumah have?

There are currently 3 plans available...