Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

How will my bank account information be used? Will it remain confidential?

Your bank account details and other related information will only be used for payments directly into you account. You are protected under the Financial Service Act 2013, which strictly prohibits the disclosure of such information to anyone unless the customer or their personal representative has given written permission to share this.

It should be noted that by signing the relevant form to provide your bank account information, you are authorising the disclosure of your bank account information to the necessary parties to mediate payment to you by your insurance company. 

Recent FAQ

What are the additional benefits Total Assist offers for Cars?

With Total Assist, you are also entitled to the following benefits...

Motor Claims – Own Damage (OD)

What are the advantages of taking my car to a panel workshop?

If you select a workshop from our panel list, you’ll get better quality control on repairs and...

What information is sent to the Department of Road Transport (JPJ) during verification of my policy renewal?

The engine and chassis number of the vehicle being insured...