Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What do I have to do after buying this policy?

There are a few things you should keep in mind after buying our PrOmilej policy:

Provide an accurate odometer photo and reading at the start of, renewal and claim on your policy.
Make sure your odometer is always functional.
Check your odometer regularly to make sure your cover distance has not run out. Top up your plan if needed.

We will send you regular reminders to check your mileage as well, just in case.

Recent FAQ

Can a non-member use the tow service?

Yes, however, there will be additional charges. For more information on...

If I choose to make a claim directly with my insurer, will Total Assist be able to guide me?

Yes, our Total Assist call centre is ready to answer any questions on making a claim...

What is Electronic Equipment Insurance?

Our Electronic Equipment Insurance provides coverage for your computers and other electronic equipment and it applies whether the items are at work or at rest or being dismantled for the purpose...